MEASURING THE PRESENT. DESIGNING THE FUTURE.

We start with the customer to reach the customer. Your customers’ experience today is the basis of your customers’ opportunities tomorrow. For us, your experience today determines your experience tomorrow. Relevant, different, special, profitable.

WE UNDERSTAND CUSTOMERS

  • WE UNDERSTAND their vital moment and what moves them
  • WE UNDERSTAND the how, why and for what (use of channels, products and services)
  • WE IDENTIFY emerging trends and behaviours
  • WE ANALYSE customers’ relationship with our brand
  • WE MEASURE actions and sensations at each moment of the relationship

Exploring

  • Multi-Channel Experience Measurement
  • Individual Experience Measurement
  • New Consumer Trends

WE DESIGN YOUR BEST SOLUTION

  • WE KNOW the best success stories in the world
  • WE CO-CREATE a new relevant and unique proposal
  • WE ESTABLISH an inspiring and practical relationship model
  • WE GENERATE a new brand promise
  • WE DESIGN a new multi-channel experience
  • WE REINVENT business and relationship models

Sketching

  • Channel Strategy
  • Channel Experience
  • Brand Promise

Designing

  • Store Design
  • Product Design
  • Inter-Channel Route

WE IMPLEMENT QUICKLY

  • WE TRANSFORM people (collaborators and Managers)
  • WE IMPLEMENT tools that make the new desired experience tangible
  • WE TEST by means of prototypes and pilots
  • WE ESTABLISH management indicators and tools

Make it real

  • Store Transformation
  • People Transformation
  • Channel Transformation

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COUNTRIES

714

OFFICES

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LEADERS IN CXP